Selected work
Case studies from my work at TCS. Clients stay anonymous.
Case studies
problem Employees called the IT help desk for answers they could have found on their own.
- A Copilot Studio assistant deployed in Teams, connected to SharePoint, Confluence, Jira and Okta.
- Document intelligence for HR and policy questions, ITSM ticket creation and tracking, automated MFA resets and live-agent escalation.
- Helped find and clean up outdated knowledge content along the way.
- Copilot Studio
- Power Automate
- Power BI
- SharePoint
- Confluence
- Jira APIs
- Okta APIs
problem A telecom operator's data lives in 15+ internal systems and has to stay in sync with one central PostgreSQL database, millions of records a day.
- I develop and maintain 500+ Pentaho Data Integration pipelines into a central PostgreSQL database, handling millions of records daily.
- I built custom Java components that stream Apache Kafka data into PDI, beyond its built-in steps.
- I build Power Apps Canvas apps for the business users on top of the data.
- Pentaho PDI
- PostgreSQL
- Apache Kafka
- Java
- Power Apps
- Contributed to a telecom operator's GenAI customer service virtual agent on Dialogflow CX and Gemini.
- Model-driven and Canvas Power Apps, Power Automate flows and Power BI reports.
- C#/.NET plugins extending Dataverse and Dynamics 365 business logic.
- React-based PCF controls for model-driven apps, Canvas apps and Power BI, plus custom connectors.
- Apps included deal, rights, title and checks apps, an application tracking system on Power Pages, and production, scheduling and other apps.
- Power Apps
- Power Pages
- Power Automate
- Power BI
- Dynamics 365
- Dataverse
- C#/.NET
- React
- TypeScript